Client Relationship Coordinator (UK) - Dionach by Nomios

This role offers flexibility to work remotely, with occasional visits to client sites. Alternatively, you can choose a hybrid arrangement and work from our office in Glasgow, if preferred.

Why join Dionach by Nomios?

Since being acquired by Nomios in late 2024, Dionach by Nomios has continued its dynamic growth as a leading information security company. Specializing in penetration testing and information assurance services, we offer an incredible opportunity to be part of an experienced team, build your skills, and grow professionally.

Dionach by Nomios holds impressive certifications, including CREST, CHECK, PCI QSA, and ISO 27001. With our focus on enhancing customers' security and fostering team development,be joining a company that prioritizes both your growth and the safety of our clients.

We're in an exciting phase of expansion and are looking for self-motivated individuals ready to thrive in a fun, flexible environment. At Dionach by Nomios, your contributions will have a genuine impact on the business, and you'll find opportunities for both interesting work and career development.

Benefits

Our employees are the heart of our business. We value our employees and invest in their growth and well-being. Here's what we offer:

• Hybrid Working: Flexibility to work remotely or use our UK offices around client visits.

• Professional Growth: Access to training labs, certification sponsorship, and time for skill development.

• Well-being Focus: Private health insurance, eye care plan, income protection, EAP scheme, and well-being platform.

• Additional Perks: Employee benefits and discounts platform.

Our Commitment to Diversity and Inclusion

At Dionach by Nomios, we believe that diversity fuels innovation. We're dedicated to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds, perspectives, and experiences, and we're committed to being an equal opportunity employer. We do not discriminate based on race, religion, gender, age, disability, or any other legally protected status.

We encourage candidates from underrepresented groups to apply and are committed to providing a supportive and accessible environment for all our employees. If you require accommodations during the application process, let us know, and we'll work to meet your needs.

What You'll Do

We are seeking a motivated and detail-oriented Client Relationship Coordinator to assist our Strategic Client Relationship Manager in delivering exceptional service to new clients acquired through our Bids channel.

This role is ideal for someone who is keen build on and develop existing skills in client relationship management, project coordination, and cybersecurity services delivery. You will play a key role in supporting the onboarding of new clients, coordinating internal activities, and ensuring that our services meet and exceed client expectations.

Client Relationship Support:

• Help onboard new clients smoothly and professionally.

• Support client meetings with preparation, note taking and follow-up.

• Keep client records updated in the CRM system.

• Support the Strategic Client Relationship Manager with administrative tasks.

Internal Collaboration:

• Take part in handover meetings from bids of new clients to onboard and support.

• Action client scope requests and take part in scoping calls to understand scheduling specifics and key information to allow tests to progress smoothly.

• Work with project delivery to schedule clients request test dates/ Share risks that may impact a test progressing.

What We're Looking For

Experience:

• Proven experience in sales, client relationship or administrative support is essential.

• Working with internal departments to resolve client requests is essential.

• Organised individual who can prioritise client requests is essential.

• Client-facing and video call experience is desirable.

• Exposure to cybersecurity, or technology services is a plus but not essential.

Communication:

• Strong verbal and written communication skills for stakeholder management, collaboration and administration duties.

•  Ability to work independently and as part of a team.

Tools:

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Eligibility:

• Right to work in the UK and eligibility for UK security clearance (SC).

Key Attributes:

• Highly organised with excellent attention to detail.

• Excellent verbal and written communication skills.

• Ability to work effectively under pressure.

• Eagerness to learn and grow in a fast-paced environment.

Are you looking to further improve your skills and take on more responsibilities as a Client Relationship Coordinator? If so, this opportunity is perfect for you!