Security Support Engineer (m/f/d)

About Nomios :

Nomios GmbH is a leader in providing comprehensive security solutions to service providers and enterprises. We are dedicated to delivering exceptional support services, ensuring our clients' security infrastructures are robust and resilient.

Job Description:

We are looking for a skilled and experienced Security Support Engineer with expertise in Next-Generation Firewalls (NGFW), Web Application Firewalls (WAF), Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), and Security Information and Event Management (SIEM) solutions. This role involves supporting various security solutions from leading vendors such as Palo Alto, Fortinet, and CrowdStrike. The successful candidate will manage and resolve support tickets, work closely with our service provider and enterprise customers, and contribute to security projects.

Key Responsibilities:

• Manage and resolve security support tickets, including opening, updating, and closing tickets within the service desk system.
• Provide technical support for security solutions, including NGFW, WAF, EDR, XDR, and SIEM from vendors like Palo Alto, Fortinet, and CrowdStrike.
• Collaborate with the SDM team to ensure customer satisfaction and adherence to security service level agreements (SLAs).
• Participate in security projects, working alongside the project teams to implement new security solutions and upgrades.
• Troubleshoot and resolve complex security issues, providing timely solutions to minimize risk exposure.
• Document security configurations, incidents, and support procedures for future reference and team knowledge sharing.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field, or equivalent work experience.
• 3-5 years of hands-on experience in a security support role, with a focus on NGFW, WAF, EDR, XDR, and SIEM solutions.
• Proficiency in managing and troubleshooting security solutions from vendors like Palo Alto, Fortinet, and CrowdStrike.
• Experience in working with ticketing systems and managing security support interactions.
• Strong knowledge of security protocols, standards, and frameworks such as SSL/TLS, VPN, IPS, IDS, and SOC operations.
• Excellent problem-solving skills and the ability to work effectively under pressure in a fast-paced environment.
• Strong communication skills, both written and verbal, to interact effectively with customers and internal teams.

Preferred Qualifications:

• Certifications such as Palo Alto Networks Certified Network Security Engineer (PCNSE), Fortinet NSE, or CrowdStrike Certified Falcon Responder.
• Experience with security automation tools and scripting languages.
• Familiarity with threat intelligence platforms and incident response methodologies.

Job Specifics:

This role may require occasional on-call duties and flexibility with working hours, especially during major security incidents. Some travel may be required to customer sites or other company locations.

To Apply:

Please submit your updated resume and a cover letter highlighting your relevant experience and qualifications to jobs@nomios.de