Atlassian Expert – Jira Service Management

We are Nomios

At Nomios, we are dedicated to delivering cutting-edge network solutions that drive the success of businesses worldwide. As a leading provider of network infrastructure and security, we pride ourselves on our innovative approach and commitment to excellence. Our team is passionate, skilled, and always ready to tackle new challenges.

We’re looking for an Atlassian Expert to strengthen our Managed Services organisation and help us build a customer self-service platform that scales. You’ll be hands-on with Jira, Confluence, and Operations, designing workflows and integrations that enable our teams, improve service delivery, and deliver value to customers.

Key Responsibilities:

• Configure and optimize workflows, SLAs, request types, and automations in JSM.

• Build a scalable, customer self-service–oriented platform for both engineers and customers.

• Integrate JSM with tools like Zabbix, O365, Confluence, various CMDB's and vendor API's.

• Align the Atlassian suite with MSP best practices to drive operational excellence.

• Build dashboards and reports for visibility and performance tracking.

• Train engineers and stakeholders to adopt new ways of working.

• Continuously improve the platform to meet evolving business and customer needs.

• General Atlassian cloud administration.

Qualifications:

• Proven experience with Atlassian administration (Jira Service Management, Jira Software, Confluence, OpsGenie).

• Strong skills in workflow design and automation (Jira Automation, RestAPI ,  n8n experience a plus).

• Solid knowledge of ITSM/ITIL processes and how they apply in an MSP context.

• Ability to integrate Atlassian with monitoring and support platforms.

• Strong communicator, pragmatic, and hands-on.
  

Why Join Nomios?

• Innovative Environment: Work with the latest technologies and industry-leading solutions.

• Professional Growth: Opportunities for continuous learning, certifications, and career advancement.

• Collaborative Team: Join a supportive and skilled team of network professionals.

• Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

• Impactful Work: Contribute to exciting projects that make a real difference for our clients.