Customer Success Manager (Medior)

We are Nomios

At Nomios, we are dedicated to delivering cutting-edge network solutions that drive the success of businesses worldwide. As a leading provider of network infrastructure and security, we pride ourselves on our innovative approach and commitment to excellence. Our team is passionate, skilled, and always ready to tackle new challenges.

We are looking for an independent customer success professional responsible for customer satisfaction, services growth, active lifecycle management, and renewal forecasting across a defined customer portfolio. The Medior CSM proactively scans the installed base to identify risks and opportunities and positions Nomios’ services accordingly.

Key responsibilities:

• Own customer success for a portfolio of service-focused customers.

• Actively scan the installed base to identify:

  1. lifecycle risks (EoL, EoS, contract fragmentation, capacity constraints)

  2. optimisation and standardisation opportunities

• Maintain a rolling renewal forecast for assigned customers (6–18 months horizon).

• Classify renewals by confidence level and proactively manage risks.

• Translate lifecycle and renewal insights into:

  1. customer discussions

  2. service roadmaps

  3. renewal and expansion readiness

• Drive adoption and maturity of Support, Managed, Security, and Lifecycle Services.

• Lead regular service, lifecycle, and renewal-focused customer reviews.

• Identify opportunities for services expansion and margin growth.

• Pitch the value of Nomios’ services at operational and management levels.

• Work closely with Account Executives to ensure renewals are prepared, predictable, and well-positioned.

• Collaborate with SDMs to ensure lifecycle transitions are feasible and aligned.

Key competencies:

• Lifecycle-driven value selling.

• Strong customer ownership and prioritisation.

• Commercial awareness of services economics and margin.

• Ability to manage multiple stakeholders and competing interests.

• High level of autonomy with limited escalation.

Requirements:

• Bachelor’s degree in Business, IT, or a related field.

• 3-5 years of experience in customer-facing, service, or commercial roles.

• Dutch language.

• Strong verbal and written communication skills.

• Experience with CRM and forecasting discipline.

• Solid understanding of Managed Services, Support Services, and Security Services.

• Comfortable working in a fast-paced, target-driven environment.